FAQ

Q:    Do I need to enter a credit card in order to test the software?
A:    No.  A credit card is not required for the free trial.

Q:    What personal information do you need from me to get started?
A:    Only an email address to use as your username.

Q:    How long have you been in business?
A:    Captasoft, and our parent Interactive Ideas, have been in business and offering web-based software for more than 15 years.

Q:    How safe is my data?
A:    We take security seriously and have multiple layers of security including SSL, data encryption, user-level permissions, and more.  In addition, any modifications to your account can only be accomplished by the paid owner.

Q:    Will my data be shared with anyone?
A:    No, the data you enter belongs to you. We will never sell, share or access your client data. For more information, you can read our privacy policy.

Q:    Can I access my data offline?
A:    No, CaptaFi is a cloud-based application that requires you to be online.  However, there are data export features that will allow you to back up your data to a CSV file.

Q:    Is there a cancellation fee?
A:    No, CaptaFi is not like the other guys.  We do not charge a cancellation fee.

Q:    How do I cancel my subscription?
A:    An admin user can go to the Organization Info section and click the Cancel My Subscription button.

Q:   Is there a limit to the number of records I can create?
A:    No. You can create an unlimited number of customer records.

Q:   Is there a limit during my trial period to what I can do?
A:   All features are enabled during the trial with the exception of e-sign and inbound texting.

Q:   How does billing work?
A:   We are a monthly based subscription service.  We have premium features such as e-sign and texting which are billed separately.  You pay only for what you use.

Q:   Is there an additional expense for phone and text service?
A:   Yes.  There is an extra cost to use the phone and texting service. The current cost for the phone system is $0.22 per minute and the cost per text is $0.01.

Q:   Is phone & text service accessible during the trial period?
A:   Outbound dialing is enabled during the free trial with 30 minutes of free talk time provided.

Q:   Is there an additional expense for the e-signature service?
A:   Yes, the e-signature is ala carte priced at $0.50 per signature.  You only pay for what you use.

Q:   Is e-signature accessible during the trial period?
A:   No, the e-signature service is not available during the trial.

Q:   Can I add additional team members during my trial period?
A:   Yes, you may create additional user accounts during your trial.

Q:   Is there a limit to the amount of data I can enter during the trial?
A:   We offer unlimited records and file storage.

Q:   Will you help me import my data?
A:   Yes, our support personnel will help you import your CSV text data free of charge. If you need related files & documents imported then fees may apply.  Please contact customer support for pricing and more details.

Q:   Is there a fee to export my data?
A:   We offer free data export tools that will allow you to export your customer data to a CSV file.   There is no charge for this.  If you need the related files & documents included with your export then fees may apply.  Please contact customer support for pricing and more details.

Q:   How do I go from trial user to paid subscriber user?
A:   In your Account Profile you will see a section called Billing.  There you will be able to enter a credit card and this will unlock services such as e-signature and texting.

Q:   Are you going to charge me if I call support?
A:   All our support plans are free.

Q:   Do you outsource your support overseas?
A:   Our staff is entirely based in the United States.

Q:   Can I access the application on my phone or tablet?
A:   Yes, our applications will adjust to fit your phone or tablet.

Q:   How many computers can I use with a subscription?
A:   You may use an unlimited number of computers but simultaneous logins are not allowed.

Q:   Can the software be branded?
A:   Yes, we offer a branding package where you can brand the customer portal as well as your dashboard with your company’s logos and colors.

Q:   Can I make suggestions to improve the product?
A:   Yes.  We encourage our customers to give us feedback and enhancement suggestions.  We have a feedback button inside the application just for this.